for scrap recyclers and processors
kncfull (12K)

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questions/answers

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ISO 9001: 2008
is out now!

There are 28 changes that are, at some level, significant. How do these rule changes affect scrap recyclers? In brief, easy to understand language, Rob Kantner explains the impact. Request a .pdf download explaining all 28 key changes. No charge!

SCRAP/QES

Scrap/QES
Integrated
ISO System
for scrap recyclers--
details here!

Experience Excellence

Kantner & Company

For over a decade, Kantner & Company, Inc. has helped dozens of scrap metal / scrap recyclers all over North America meet the ISO challenge. Whether you're certified or not -- interested in ISO 9001 (quality management), ISO 14001 (environmental management), and/or OHSAS 18001 (health/safety management), or all three -- and RIOS, too -- we're here to help you.

Question / Answer
of the Week

Question / leftsplit of the Week

6/22/09: One of our people submitted a Corrective Action Request (CAR) pointing out that the tarps we're buying to cover our trucks tear too easily and are therefore wasting money. The manager concerned got upset and said that the CAR should never have been written because it was "not an ISO issue." As the MR I'm caught in the middle. What should I do?

Corrective actions should address problems with "product, process, or the management system." That's a pretty big universe. Some companies try to limit CARs to certain topics / areas only. I am against this practice. To inhibit the CAR process in this way is to cut off management from a primary source of intelligence - the work force.

That said: to me the topic you mention is an obvious CAR opportunity. Could be the manager concerned was embarrassed and felt called out by the CAR. That's unfortunate. If the person who submitted the CAR did so as a malicious act (which sometimes happens), that should be addressed. Otherwise, the manager should man up, face the issue squarely, and resolve it - as he/she is being paid to do.

--Rob Kantner

Other news:

Focus of the Week

magglass (152K) 6/23/09: Scrap recycling management / training guides available now

In our many years of consulting with scrap recycling companies all over North America, we've picked up a few "best management practices" to share.

Now you can benefit from our experience by investing in our low-cost scrap recycling process management guides.

These quick overviews relate ISO management principles to scrap recycling processes - to help you improve.

Check them out here.